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Reliable Support When You Need It

AksharAI offers dedicated support channels to ensure your teams and systems receive timely, effective assistance—keeping operations smooth and issues resolved quickly.

Helping Founders

Our Support Philosophy

We understand that AI systems require ongoing care and attention. Our support approach is proactive, transparent, and focused on minimizing disruption.

Our helpdesk is staffed by trained specialists familiar with both the technology and business context, enabling faster issue resolution and clear communication.

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Support Channels Available

Clients and partners can reach us through multiple channels:
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Dedicated Helpdesk Portal

For logging, tracking, and managing support tickets with full visibility.

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Email and Phone Support

For direct contact with service coordinators and technical teams.

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Live Chat and Remote Assistance

For real-time troubleshooting during business hours.

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Onsite and Field Support

Available based on service agreements for critical or complex issues.

Service Levels and Response Times

    We offer tiered service levels tailored to client needs, with clearly defined response and resolution times.

    Priority is given to critical production issues, with 24/7 monitoring for mission-critical systems. Regular status updates are provided for all open issues.

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Knowledge Base and Self-Service

Our support portal includes a comprehensive knowledge base with FAQs, troubleshooting guides, and best practices.

Clients are encouraged to use these resources for quicker resolutions and to better understand system capabilities.

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